Since our acquisition by DocuSign back in May last year, we have been working diligently towards the goal of unifying our team and products under one great brand. That day is here. As of March 1, the Cartavi brand will be retired, and our product will become DocuSign Transaction Rooms—an integral part of the DocuSign for Real Estate PLUS offering. While the digital transaction solution you’ve come to know and love may have a new name, the innovation and drive to make your professional lives easier will continue on a whole new level.
Please take a moment to learn more about the changes you can expect to see in the coming days as we transition from Cartavi to DocuSign.
Web and mobile apps
On March 1, we will be releasing new versions of our web and mobile apps, which will be rebranded as DocuSign Transaction Rooms. Our new web app will be available once our engineers have performed their work through a maintenance period scheduled for 9 p.m. (CST), Saturday, March 1. This will be an automatic update, so there is nothing you need to do. After the update is made, you will be able to sign in through your web browser using our new web app link: https://realestate.docusign.com.
Our mobile app has a new icon and new name—DocuSign TR (short for Transaction Rooms). Both iOS and Android versions of our app will be available on March 1. To get the new app for your device, all you need to do is simply perform an update using your smartphone or tablet. If your device is not set to automatically update apps, you can get the DocuSign TR through the iTunes App Store or Google Play.
New inbound email address
All subscribers of DocuSign Transaction Rooms (formerly known as Cartavi) will receive new inbound email addresses supported by DocuSign. The prefix of your DocuSign TR inbox will remain the same, but the suffix will change from “@mail.cartavi.com” to “@mail.docusign.net”. Any email you send to your old Cartavi inbound email address will be routed to your DocuSign Transaction Rooms inbox for 60 days after our new apps are released this weekend.
If you need support
Your success is important to us. A brand new support website is being developed which includes new tutorial videos and support articles to answer any questions you might have. In the meantime, you can reach our support team through one of the following methods:
- Click. Visit our current Support website at support.cartavi.com
- Email. Our new support email address is firstname.lastname@example.org
- Phone. Give us a call at 888-600-4146 x1 (this number hasn’t changed)
Finally, we would like to say thank you for your support in helping us make Cartavi what it is today. An exciting time is ahead, and we hope you’ll continue to find success with us now and in the future. This is truly only the beginning!
The Cartavi (now DocuSign) team